Politique d’expédition
Shipping Policy
Last updated: October 21, 2026
Roots & Talks is run by Turkish4kids LLC. This policy explains how we prepare and deliver your order.
Who prepares your order
Our fulfillment partner prepares and ships your order.
Where we ship
We ship to the United States, Australia, New Zealand and Canada. The delivery times below are for most items. For Canada, delivery time depends on the carrier. Pillows, backpacks, latte mugs, insulated tumblers, ornaments, magnets, calendars, posters, canvas prints, greeting cards, blankets, mouse pads, notebooks and puzzles also ship to Canada, Australia and New Zealand, but delivery to those countries takes longer than the times below.
Please use a street address. Some items travel with carriers that cannot deliver to a P.O. box.
Processing time
Most orders take 2–5 business days to prepare and pack. Blankets, mouse pads, notebooks and puzzles can take up to 10 business days to prepare.
Business days do not include weekends or holidays. The day you order does not count.
Delivery time
Delivery time starts when your order leaves the fulfillment facility. Standard shipping takes:
- United States: 3–6 business days
- Australia: 2–5 business days
- New Zealand: 4–7 business days
Add processing time and delivery time to find your arrival time. Together, that is:
- United States: 5–11 business days
- Australia: 4–10 business days
- New Zealand: 6–12 business days
These are estimates. They do not include time lost to missed delivery attempts, bad weather, carrier problems or customs checks. A change to your order can also add time, because the changed order joins the end of the queue.
Shipping cost
Shipping is free on every order to the United States. Shipping to Australia and New Zealand is free on most items, such as t-shirts, hoodies, mugs, stickers and phone cases. For Canada, a flat shipping rate is shown at checkout before you pay. For the items listed under "Where we ship" that go to Canada, Australia or New Zealand, the shipping cost is also shown at checkout before you pay. Customs duties and import taxes, where they apply, are not part of the item price. See "Customs, duties and taxes" below.
Tracking
We email you a tracking number when your order ships. Tracking can take up to 48 hours to show its first update.
Your order can pass through more than one carrier. Carriers we use include USPS, FedEx, DHL and DPD. A local postal service may complete the final delivery. If so, your tracking page can show a second tracking number.
Some carriers leave a parcel at a post office, a parcel locker or a pickup point instead of your door.
More than one package
Items in one order can arrive in separate packages. Mugs and posters often ship separately. Each package has its own tracking number.
Address and contact details
Check your delivery address before you pay. Give a phone number and an email address. Carriers use them to deliver your parcel and to clear customs.
We can change the address while your order has not shipped. Write to us at support@lundiva.com with your order number as soon as you see a mistake. After the order ships, we cannot change the address, redirect the parcel or recall it.
Returned parcels
A parcel comes back to our fulfillment partner when the address is wrong or incomplete, when customs does not release it, when you refuse it, or when you do not collect it from a parcel locker or pickup point. A returned parcel can take 4–6 weeks to reach the fulfillment facility.
We then contact you. We can send the parcel again to the same address or a new one. You must ask us within 30 days after we tell you the parcel came back. After 30 days, we cannot send it again. You pay the shipping cost for sending the parcel again.
Customs, duties and taxes
Sales tax, GST or other taxes that apply to your order are shown at checkout.
When your order is made and shipped in your own country, customs does not apply. When your order ships from another country, the destination country can charge customs duties or import taxes. You pay these to the customs agency of your country. We do not collect them.
Late orders
First look at your tracking page and the carrier's website. If your order has not arrived 5 business days after the estimated delivery date, write to us at support@lundiva.com. Give your order number. Write within 30 days after the estimated delivery date.
If the carrier lost your order, we send it again at no cost to you. We can ask you to check your address with us and to ask your local post office.
Tracking says "Delivered" but nothing arrived
Look around your property: porches, side doors and behind furniture. Ask people who live at or share your address. Contact the last carrier on your tracking page, because they can say where they left the parcel. If you still cannot find it, write to us at support@lundiva.com. We will look into it with you.
Damaged in transit
If your order arrives damaged, follow our Refund Policy. It tells you what to send us and how long you have.
Gifts
The packing slip inside the parcel does not show prices. On international parcels, the retail price of the item is printed on the outside of the package for customs.
Contact
Turkish4kids LLC, 112 Capitol Tr Suite A111, Newark, DE 19711, USA. Email: support@lundiva.com.