Shipping policy

Shipping Policy

Last updated: October 18, 2026

Roots & Talks is run by Turkish4kids LLC. This policy explains how we make and deliver your order.

Made to order

We print each item after you order it. We do not keep finished stock. Our print partner, Printful, prints and ships your order.

Where we ship

We ship to the United States, Australia, New Zealand and Canada. The delivery times below are for the United States, Australia and New Zealand. For Canada, delivery time depends on the carrier.

Please use a street address. Some items travel with carriers that cannot deliver to a P.O. box.

Printing time

Printing and packing takes 2–5 business days.

Business days do not include weekends or holidays. The day you order does not count.

Delivery time

Delivery time starts when your order leaves the print facility. Standard shipping takes:

  • United States: 3–6 business days
  • Australia: 2–5 business days
  • New Zealand: 4–7 business days

Add printing time and delivery time to find your arrival time. Together, that is:

  • United States: 5–11 business days
  • Australia: 4–10 business days
  • New Zealand: 6–12 business days

These are estimates. They do not include time lost to missed delivery attempts, bad weather, carrier problems or customs checks. A change to your order can also add time, because the changed order joins the end of the print queue.

Shipping cost

Shipping is free on every order to the United States, Australia and New Zealand. For Canada, a flat shipping rate is shown at checkout before you pay. Customs duties and import taxes, where they apply, are not part of the item price. See "Customs, duties and taxes" below.

Tracking

We email you a tracking number when your order ships. Tracking can take up to 48 hours to show its first update.

Your order can pass through more than one carrier. Carriers we use include USPS, FedEx, DHL and DPD. A local postal service may complete the final delivery. If so, your tracking page can show a second tracking number.

Some carriers leave a parcel at a post office, a parcel locker or a pickup point instead of your door.

More than one package

Items in one order can arrive in separate packages. Mugs and posters often ship separately. Each package has its own tracking number.

Address and contact details

Check your delivery address before you pay. Give a phone number and an email address. Carriers use them to deliver your parcel and to clear customs.

We can change the address while your order has not shipped. Write to us at support@lundiva.com with your order number as soon as you see a mistake. After the order ships, we cannot change the address, redirect the parcel or recall it.

Returned parcels

A parcel comes back to our print partner when the address is wrong or incomplete, when customs does not release it, when you refuse it, or when you do not collect it from a parcel locker or pickup point. A returned parcel can take 4–6 weeks to reach the print facility.

We then contact you. We can send the parcel again to the same address or a new one. You must ask us within 30 days after we tell you the parcel came back. After 30 days, we cannot send it again. You pay the shipping cost for sending the parcel again.

Customs, duties and taxes

Sales tax, GST or other taxes that apply to your order are shown at checkout.

When your order is printed and shipped in your own country, customs does not apply. When your order ships from another country, the destination country can charge customs duties or import taxes. You pay these to the customs agency of your country. We do not collect them.

Late orders

First look at your tracking page and the carrier's website. If your order has not arrived 5 business days after the estimated delivery date, write to us at support@lundiva.com. Give your order number. Write within 30 days after the estimated delivery date.

If the carrier lost your order, we print it again and send it again at no cost to you. We can ask you to check your address with us and to ask your local post office.

Tracking says "Delivered" but nothing arrived

Look around your property: porches, side doors and behind furniture. Ask people who live at or share your address. Contact the last carrier on your tracking page, because they can say where they left the parcel. If you still cannot find it, write to us at support@lundiva.com. We will look into it with you.

Damaged in transit

If your order arrives damaged, follow our Refund Policy. It tells you what to send us and how long you have.

Gifts

The packing slip inside the parcel does not show prices. On international parcels, the retail price of the item is printed on the outside of the package for customs.

Contact

Turkish4kids LLC, 112 Capitol Tr Suite A111, Newark, DE 19711, USA. Email: support@lundiva.com.