Refund policy

Refund Policy

Last updated: October 18, 2026

Roots & Talks is run by Turkish4kids LLC. This policy explains when we replace or refund an item. Nothing here limits any right you have under the consumer law that applies to you. If that law gives you more than this policy does, the law applies.

Made to order

We print each item after you order it. For this reason, we do not accept returns or exchanges when you change your mind or when you order the wrong size or the wrong color. Please read the size information and the description on the product page before you order.

When we replace or refund

We replace your item at no cost to you, or refund it, when:

  • the item arrives damaged or defective, for example with a warped print or an ink problem;
  • the print is wrong, for example in the wrong place, in the wrong colors or on the wrong item;
  • you receive the wrong item or the wrong size;
  • part of your order is missing; or
  • the package is lost in transit.

You choose a replacement or a refund.

How to tell us

Write to us at support@lundiva.com. Write within 30 days after your order arrives. If your package never arrives, write within 30 days after the estimated delivery date.

Give us:

  • your order number and the email address you used at checkout;
  • a short description of the problem; and
  • photos, as described below.

Photos help us check the problem and file a claim with our print partner. Please take them in good light.

  • Damaged or defective item: one clear photo of the whole item. Show part of the design.
  • Print in the wrong place: lay the item flat and show all of it. A ruler in the photo helps.
  • Print quality: a close photo of the problem area.
  • Wrong item: the item and the packing slip in one photo.
  • Wrong size: the size tag, in view.
  • Missing item: the packaging and the packing slip.
  • Several items with the same design: one photo that shows all of them.

Do not send the item back unless we ask you to. We do not need a damaged, defective or misprinted item returned. Do not send anything to the address on the package or packing slip unless we confirm it in writing.

What happens next

We review your report and answer by email. If we approve it, we print a replacement and send it at no cost to you, or we refund the item. We refund to your original payment method. Your bank or card provider decides how long the refund takes to show on your statement.

What we do not cover

  • You ordered the wrong size or color.
  • You changed your mind.
  • The address you gave was wrong or incomplete. If a parcel comes back because of that, we can send it again. See our Shipping Policy. You pay the shipping cost for sending it again.
  • A garment differs a little from the size guide. Small differences in measurement are normal.
  • Colors look different from your screen. Even a photo of a printed product cannot show the exact color. This does not apply when the print is wrong, as described above.
  • Small differences in print placement. People handle the printing, so small differences happen. If you think the placement is wrong, send photos and we will check.

Lost or late orders

See our Shipping Policy for what to do when an order is late, lost or shows "Delivered" but did not arrive. When the carrier lost your order, we print it again and send it again at no cost to you.

Cancel or change an order

We can cancel or change an order only while it has not gone into printing. Write to us at support@lundiva.com as soon as you can, with your order number. Once printing has started, we cannot cancel the order.

We can change the delivery address until the order ships. A change to the item, such as size or color, sends your order to the end of the print queue, so it takes longer.

Contact

Turkish4kids LLC, 112 Capitol Tr Suite A111, Newark, DE 19711, USA. Email: support@lundiva.com.