Política de envío
Shipping Policy
Last updated: October 25, 2026
Roots & Talks is run by Turkish4kids LLC. This policy explains where we ship, what shipping costs, and how we prepare and deliver your order.
Who prepares your order
Our fulfillment partners prepare and ship your order. Depending on the item and your address, your order can ship from a facility in your own country or from another country.
Where we ship
We ship worldwide. We cannot ship to places that our carriers do not serve, or where sanctions or local rules do not allow delivery. If we cannot ship to your address, checkout tells you before you pay.
Shipping costs
The shipping cost is calculated at checkout. It depends on your country and on the items in your order, and you see it before you pay. An order with different kinds of items can cost more to ship, because some items ship from different facilities.
Free shipping on orders of US$100 or more. When the subtotal of your items is US$100 or more, before shipping and taxes, your order ships free to every country we ship to. The free shipping is applied automatically at checkout. You do not need a code.
Our prices are set in US dollars. If you shop in another currency, prices, shipping costs and the US$100 threshold are converted to your currency at checkout. The threshold applies to the converted amount.
The shipping cost shown at checkout is the full amount you pay us for shipping. Customs duties and import taxes are separate. See "Customs, duties and taxes" below.
Processing time
Most orders take 2–5 business days to prepare and pack. Some items, such as blankets, mouse pads, notebooks and puzzles, can take up to 10 business days. The product page shows the preparation time for that item.
Business days do not include weekends or holidays. The day you order does not count.
Delivery time
Delivery time starts when your order leaves the fulfillment facility. Standard shipping estimates for most items:
- United States: 3–6 business days
- Australia: 2–5 business days
- New Zealand: 4–7 business days
- Canada and all other countries: delivery time depends on the destination, the item and the carrier
Some items ship to Australia and New Zealand from another country, and those take longer. For most items, preparation and delivery together take:
- United States: 5–11 business days
- Australia: 4–10 business days
- New Zealand: 6–12 business days
These are estimates. They do not include time lost to customs checks, missed delivery attempts, bad weather or carrier problems. A change to your order can also add time, because the changed order joins the end of the queue.
Customs, duties and taxes
Taxes that we collect, such as U.S. sales tax, are shown at checkout before you pay.
When your order ships to you from another country, your country can charge customs duties, import taxes (such as VAT or GST) and customs handling or brokerage fees. These charges are not part of the item price or the shipping cost, unless checkout shows them. The buyer pays them. In some countries, the carrier collects them before or at delivery and hands over the parcel only after payment.
When your order ships from a facility in your own country, customs does not apply.
Your country sets these rules and amounts, not us. If you are not sure, ask your local customs office before you order. Charges that you pay to customs or to the carrier are not paid to us, so we cannot refund them.
If you refuse the parcel or do not pay these charges, the carrier or customs can return, hold or destroy the parcel. A parcel that comes back to us is handled as described under "Returned parcels".
More than one package
Items in one order can arrive in separate packages, on different days. Mugs and posters often ship separately. Each package has its own tracking number. Separate packages do not change the shipping cost you paid at checkout.
Tracking
We email you a tracking number when your order ships. Tracking can take up to 48 hours to show its first update.
Your order can pass through more than one carrier. Carriers we use include USPS, FedEx, DHL and DPD. A local postal service may complete the final delivery. If so, your tracking page can show a second tracking number.
Some carriers leave a parcel at a post office, a parcel locker or a pickup point instead of your door.
Digital downloads
E-books, audio stories and other digital downloads are not shipped, and no shipping cost applies to them. After your payment, you get an email with a link to download your files. Our Refund Policy explains what to do if a file does not open.
Address and contact details
Check your delivery address before you pay. Give a phone number and an email address. Carriers use them to deliver your parcel and to clear customs.
Please use a street address. Some items travel with carriers that cannot deliver to a P.O. box.
We can change the address while your order has not shipped. Write to us at support@lundiva.com with your order number as soon as you see a mistake. After the order ships, we cannot change the address, redirect the parcel or recall it.
Returned parcels
A parcel comes back to one of our fulfillment partners when the address is wrong or incomplete. It also comes back when customs does not release it, when you refuse it, or when you do not collect it from a parcel locker or pickup point. A returned parcel can take 4–6 weeks to reach the fulfillment facility.
We then contact you. We can send the parcel again to the same address or a new one. You must ask us within 30 days after we tell you the parcel came back. After 30 days, we cannot send it again. You pay the shipping cost for sending the parcel again.
Late orders
First look at your tracking page and the carrier's website. If your order has not arrived 5 business days after the estimated delivery date, write to us at support@lundiva.com. Give your order number. Write within 30 days after the estimated delivery date.
If the carrier lost your order, we send it again at no cost to you. We can ask you to check your address with us and to ask your local post office.
Tracking says "Delivered" but nothing arrived
Look around your property: porches, side doors and behind furniture. Ask people who live at or share your address. Contact the last carrier on your tracking page, because they can say where they left the parcel. If you still cannot find it, write to us at support@lundiva.com. We will look into it with you.
Damaged in transit
If your order arrives damaged, follow our Refund Policy. It tells you what to send us and how long you have.
Gifts
The packing slip inside the parcel does not show prices. On international parcels, the retail price of the item is printed on the outside of the package for customs.
Contact
Turkish4kids LLC, 112 Capitol Tr Suite A111, Newark, DE 19711, USA. Email: support@lundiva.com.